The doors of our Walton Street and Chelsea Harbour showrooms are now open again. The outlet showroom at 29 Deer Park Rd will remain closed until early July, while we increase its size to 10,000 sq ft.
You can also make personal appointments with our Showroom Manager. To book, call 0207 225 5100 or email [email protected].
If you are looking for immediate support, please don't hesitate to contact us. Our website is trading as normal and our Showroom and Customer Service teams are working remotely, so are on hand to assist through video calls, whatsapp, email and phone. We have also extended are telephone operating hours from 9am - 9pm, Monday to Friday.
To ensure a safe re-opening of our showrooms, we have put in place the following measures to help prevent the spread of Covid-19:
We are experiencing a slight delay with samples orders at the moment. We aim to post samples within 2-3 working days of receiving your request. With this in mind, along with a slightly slower UK postal service, please allow up to 2 weeks for your samples to arrive before contacting us.
We are able to offer two types of "no contact delivery" to ensure we comply with the government's social distancing advice:
Type 1: Leave the goods outside your property, notify you by phone when they have been delivered at your door for you to then take inside yourself.
Type 2: When the delivery team notifies you by phone that they have arrived, you can open the door and then go and wait in a different room in your house or ensure a 2m distance is observed (to where you want the furniture placed), while they bring the item inside, unpack it and put it into position in the room you would like.
All of our white glove furniture delivery teams have been trained in the relevant hygiene and new delivery protocols. Gloves will be worn at all times and they will be using alcohol-based gel / wipes before and after each delivery.
We have extended our returns policy so that you can return goods within 28 days of receipt and we will be happy to offer you an exchange or full refund (excluding the original cost of delivery).
You may wish for us to store your goods for a period of time until a more suitable delivery date of your choosing in the future. That's no problem, just let us know before the goods are despatched and we'll arrange that for you. There would be no charge for this service.
Both our customer service and design consultant teams are available to help with any questions or support you might need; and we have extended our telephone operating hours from 9am untill 9pm (Mon-Fri), 10am to 7pm (Sat) and 11am to 6pm (Sunday) to be able to assist you at a time that works best for you. Please call us on 0203 887 6113 or visit our contact us page for all the latest contact options available.
Delivery for Small Items
(Fabric, wallpaper, paint, cushions, table lamps, books and other accessories)
All small items are delivered by DPD or UPS on a standard delivery service, which does not cover weekend deliveries.
UK Mainland: Delivery is FREE except for paint orders under £100 which we charge £4.95. You should allow 2-3 working days to receive these items.
UK Offshore, Highlands and Islands: Delivery is £10 and you should allow up to 20 days to receive these items.
Delivery for Medium Items
(Chairs and other smaller furniture products)
UK Mainland: We ask for a contribution of £15 towards the delivery cost and you should allow 7-10 working days to receive items of this type. All medium items are delivered via our one man delivery courier partner. You will be contacted by our courier partner to arrange a delivery slot (am or pm on any week day) that is convenient to you. Please note that we ask for an extra £30 delivery charge if you require a delivery on a Saturday. You will also receive a phone call on the agreed delivery day to confirm a 1 hour delivery window. The product will delivered in it's packaging to your door.
UK Offshore, Highlands and Islands: The standard delivery service we offer for non-mainland UK postcodes is kerbside pallet delivery. The charge is £25 and you should allow up to 7-10 working days to receive items of this type. Kerbside pallet delivery means that your order will be dispatched on a pallet and left on the kerb (not brought to your door or unpacked for you). If you require a different service, please get in touch to place your order offline.
Delivery for Large Items
(Sofas, dining tables, cabinets and other larger furniture)
UK Mainland: We ask for a contribution of £40 towards the delivery cost and you should allow 7-10 working days to receive items of this type. For our larger furniture products, we use a specialist white glove courier company to deliver to UK mainland addresses. You will be contacted by our courier partner to arrange a delivery slot (am or pm on any week day) that is convenient to you. Please note that we ask for an extra £30 delivery charge if you require a delivery on a Saturday. You will also receive a phone call on the agreed delivery day to confirm a 1 hour delivery window. Please note that for non-mainland UK delivery addresses, we cannot offer a white glove delivery service, all deliveries will be by pallet network.
UK Offshore, Highlands and Islands: The standard delivery service we offer for non-mainland UK postcodes is kerbside pallet delivery. The charge is £90 and you should allow up to 7-10 working days to receive items of this type. Kerbside pallet delivery means that your order will be dispatched on a pallet and left on the kerb (not brought to your door or unpacked for you). If you require a different service, please get in touch to place your order offline.
No matter how many items you order, you only pay one delivery charge, even if the items are not in stock and your order is therefore split over two or more deliveries.
Delivery of Samples
All samples are sent via Royal Mail First Class post.
We always try to deliver whole orders but sometimes this isn't possible. If you have ordered a combination of both small and large items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock, which will have been highlighted at the time of ordering.
For large and medium furniture, lighting and artwork orders:
If you are based within Greater London, please contact our London Warehouse Manager, Robert, on 02072255142 or by email at [email protected]
If you are based outside Greater London, please contact our courier partner, Domestic Distribution (DD), on 01913878888 or by email at [email protected]
For fabric and wallpaper:
Please contact [email protected] or call the main office on 02072255100.
Unfortunately, we can't deliver to addresses outside the UK from our website. If you are an international customer and would like to place an order with us, please get in touch via our contact us form with the details of the items you would like to order and your full delivery address information. We will then come back to you with a quote and can organise the order for you offline.
Returns for Small Items
(fabric, wallpaper, cushions and small accessories)
If you're not happy with your purchase, please follow these steps:
Once received, we'll refund you in full. Please note we do not cover the cost of posting back the item unless your item is damaged.
Returns for Medium & Large Items
(seating, tables, storage and other furniture items)
Returns for Made to Order / Custom Items (Sofas,Chairs,Headboards)
1. E-mail [email protected] within 14 days of delivery and include your sales order number and the reason for your return.
2. We'll arrange collection and refund you for your order. Please note that we charge a 40% restocking charge for items of this type, so you will be refunded for 60% of the value of your order. Delivery charges are also not refunded, unless your item is damaged.
Please email [email protected] within 24 hours of receiving your order and include images of any damage. We'll then arrange for a replacement to be sent out to you free of charge. No such claims will be accepted after 24 hours has elapsed.
If you are based in the UK, simply click the order a sample scissors icon just beneath the add to basket button on the fabric or wallpaper product page, which will add the sample to your basket. Then checkout as normal.
If you are based outside of the UK, please contact your local Andrew Martin distributor, agent or stockist. Contact details can be found on our stockists and showrooms page. Alternatively, you can email our export team at [email protected]
Yes. We charge 70p for all fabric and wallpaper samples.
All samples are sent via Royal Mail First Class post, so they should be with you within 2-3 working days. However, during busy periods, especially around Christmas, it may take longer.
Yes, but currently we can only accept online orders from within the UK.
Our PR company, PuRe, will be delighted to help you with any requests you may have for images, product loans or interviews. Please find their contact information below:
Address: 3-4a Little Portland Street, London, W1W 7JB
Tel: 020 7580 0444
E-mail: [email protected]
Yes. Make buying a large ticket furniture piece more accessible with our interest free credit finance. Simply pay a 10% deposit plus any relevant delivery charges now and then spread the rest over the next 12 months with no interest.
Our simple payment plan allows you to spread the cost of your purchase over 12 months, all we require is:
For further information, please see Section 35 Finance in our Terms and Conditions.
To apply for financing, you must meet the following criteria:
For further information, please see section Section 35 Finance in our Terms and Conditions.
Your monthly repayments will begin approximately one month after your purchase has been delivered.
Just select the Pay with Klarna (0% Finance) option in the payment details section on the checkout page (which follows after the add to basket page).
In addition to credit scoring, Klarna (our exclusive finance partner) also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Klarna are not unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:
In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.
Please visit https://www.klarna.com/uk/CBRF or, if you have any other servicing needs about your loan agreement then you can call our exlcusive finance partner, Klarna on 0333 321 6080.