Free delivery when you spend over £1,500

Free delivery over £1,500

NEW Folklore Collection

NEW Folklore Collection

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Check out the Andrew Martin Lighting Guide!

Check out the Andrew Martin Lighting Guide!

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FAQs

  • All Faqs
  • Delivery & Returns
  • Samples
  • Ordering Online
  • Press Enquiries
Delivery & Returns
What are your delivery charges, services and times (Retail Customers Only) ?

Delivery for Small Items

(Fabric, wallpaper, cushions, small rugs, table lamps, books and other accessories)

All small items are delivered by DPD or UPS on a standard delivery service, which does not cover weekend deliveries.

UK Mainland: Delivery is FREE . You should allow 3-4 working days to receive these items.

Highlands and Remote Mainland:

Delivery is FREE, and you should allow up to 20 days to receive these items.

UK Offshore, inc NI:

Delivery is £15 and you should allow up to 20 days to receive these items.

Channel Islands:

Delivery is £35, and you should allow up to 20 days to receive these items.

Delivery for Medium Items

(Chairs, large rugs and other smaller furniture products)

UK Mainland: If your order is above £1500, you qualify for FREE delivery but if it is less than this, we ask for a contribution of £20 towards the delivery cost. You should allow 7-10 working days to receive items of this type. All medium items are delivered via our one man delivery courier partner. You will be contacted by our courier partner to arrange a delivery slot (am or pm on any week day) that is convenient to you. Please note that we ask for an extra £30 delivery charge if you require a delivery on a Saturday. You will also receive a phone call on the agreed delivery day to confirm a 1 hour delivery window. The product will delivered in it's packaging to your door.

UK Offshore, Highlands and Islands: The standard delivery service we offer for non-mainland UK postcodes is kerbside pallet delivery. Charges detailed below.. Kerbside pallet delivery means that your order will be dispatched on a pallet and left on the kerb (not brought to your door or unpacked for you). If you require a different service, please get in touch to place your order offline.

Highlands and Remote Mainland:

Delivery is £40, and you should allow up to 20 days to receive these items.

UK Offshore, inc NI:

Delivery is £150, and you should allow up to 20 days to receive these items.

Channel Islands:

Delivery is £275, and you should allow up to 20 days to receive these items.

Delivery for Large Items

(Sofas, dining tables, cabinets and other larger furniture)

UK Mainland: If your order is above £1500, you qualify for FREE delivery but if it is less than this, we ask for a contribution of £50 towards the delivery cost. You should allow 7-10 working days to receive items of this type. For our larger furniture products, we use a specialist white glove courier company to deliver to UK mainland addresses. You will be contacted by our courier partner to arrange a delivery slot (am or pm on any week day) that is convenient to you. Please note that we ask for an extra £30 delivery charge if you require a delivery on a Saturday. You will also receive a phone call on the agreed delivery day to confirm a 1 hour delivery window. Please note that for non-mainland UK delivery addresses, we cannot offer a white glove delivery service, all deliveries will be by pallet network.

UK Offshore, Highlands and Islands: The standard delivery service we offer for non-mainland UK postcodes is kerbside pallet delivery.Charges detailed below. Kerbside pallet delivery means that your order will be dispatched on a pallet and left on the kerb (not brought to your door or unpacked for you). If you require a different service, please get in touch to place your order offline.

No matter how many items you order, you only pay one delivery charge, even if the items are not in stock and your order is therefore split over two or more deliveries.

Highlands and Remote Mainland:

Delivery is £90, and you should allow up to 20 days to receive these items.

UK Offshore, inc NI:

Delivery is £250, and you should allow up to 20 days to receive these items.

Channel Islands:

Delivery is £400, and you should allow up to 20 days to receive these items.

Delivery of Samples

All fabric and wallpaper samples are sent via Royal Mail First Class post and there is no postage charge.

Delivery of custom upholstery

Lead times on delivery for made-to order furniture begin once we have received your fabric.

Why do I have more than one delivery; where are my other items?

We always try to deliver whole orders but sometimes this isn't possible. If you have ordered a combination of both small and large items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock, which will have been highlighted at the time of ordering.

Who should I contact if I have a question about the delivery of my order?

For large and medium furniture, lighting and artwork orders:

If you are based within Greater London, please contact our London Warehouse Manager, Robert, on 02072255142 or by email at [email protected]

If you are based outside Greater London, please contact our courier partner, Domestic Distribution (DD), on 01913878888 or by email at [email protected].

For fabric and wallpaper:

Please contact [email protected] or call the main office on 02072255100.

What are your delivery charges for International Customers?

Unfortunately, we can't deliver to addresses outside the UK from our website. If you are an international customer and would like to place an order with us, please get in touch via our contact us form with the details of the items you would like to order and your full delivery address information. We will then come back to you with a quote and can organise the order for you offline.

I have received my order but would like to return it, what should I do?

Returns for Small Items

e.g. Fabric, cushions, wallpaper and small accessories

If you're not happy with your purchase, please follow these steps:

  1. E-mail [email protected] within 14 days of delivery and include your sales order number and the reason for your return.
  2. We'll send you our returns address
  3. Put your parcel back in the post wrapped as securely as possible. We recommend a recorded mail service that's happy to handle packages of all sizes.

Once received, we'll refund you in full. Please note we do not cover the cost of posting back the item unless your item is damaged.

Please note with Fabric, once it has been cut from the roll at our warehouse and sent to you, we will not accept returns of fabric of under 5 metres and of cuts larger than this, there will be a 20% restocking charge for return.

Trade only - Unfortunately we're not able to accept returns of wallpaper rolls for trade customers.

Returns for Medium & Large Items

e.g. seating, tables, storage, lighting and other furniture items

  1. E-mail [email protected] within 14 days of delivery and include your sales order number and the reason for your return. We'll then provide our returns address.
  2. You can either send the items back to us by post/courier or we can arrange for the items to be collected. Please make sure that the items are in perfect condition and in their original packaging. If we arrange the collection on your behalf, we will charge you the direct cost of the collection of the goods from you back to our warehouse. The original delivery charge is non-refundable.

Returns for Order on Demand / Made to Order / Custom Items

e.g. custom made sofas, chairs, headboards, lighting, art and sculptures.

1. E-mail [email protected] within 14 days of delivery and include your sales order number and the reason for your return.

2. We'll arrange collection and refund you for your order. Please note that for made to order / custom made items, we charge a 40% restocking charge (as they were made specifically for you), so you will be refunded for 60% of the value of your order. Delivery charges are also not refunded.

3. For Order on Demand products, including lighting, artwork and some wallcoverings, there will be a 20% restocking charge.

Returns for Samples

Please note that we cannot accept returns of paint sample pots or fabric and wallpaper samples.

I have received my item, but it has arrived damaged, what should I do?

Please email [email protected] within 24 hours of receiving your order and include images of any damage. We'll then arrange for a replacement to be sent out to you free of charge. No such claims will be accepted after 24 hours has elapsed.

Samples
How do I order a fabric, wallpaper or paint sample?

If you are based in the UK, simply click the order a sample scissors or paintbrush icon just beneath the add to basket button on the product page, which will add the sample to your basket. Then checkout as normal.

If you are based outside of the UK, please contact your local Andrew Martin distributor, agent or stockist. Contact details can be found on our stockists and showrooms page. Alternatively, you can email our export team at [email protected].

Do you charge for samples ?

Yes. We charge 70p for all fabric and wallpaper samples and £4 for a 60ml paint sample pot.

How long should it take for my samples to arrive?

All fabric & wallpaper samples are sent via Royal Mail First Class post. Our samples warehouse reopens on Tuesday 4th January and they will with you within 5 working days of this date.

For paint sample pots, these are dispatched by our courier partner, DPD and will be with you within 3 working days.

However, during busy peak periods, especially around Christmas, it may take slightly longer.

Ordering Online
Can I purchase products on the Andrew Martin website?

For retail customers, we can only accept online orders from within the UK. International trade partners can order via the trade portal.

I do not live in the UK and want to purchase an Andrew Martin product. How can I do this?

If you live outside the UK and would like to purchase one of our products you can either:

Complete the contact us form with your enquiry.

Contact your nearest Andrew Martin Showroom or Stockist; or

Call our head office on +44 207 225 5100. Open Monday to Friday 09.00 -18.00 GMT, Saturday 10.00 - 17.00 GMT and Sunday 11.00 - 17.00 GMT.

Press Enquiries
I am a member of the press. Who should I contact for images or product loans?

Our PR company, PuRe, will be delighted to help you with any requests you may have for images, product loans or interviews. Please find their contact information below:

Address: 3-4a Little Portland Street, London, W1W 7JB

Tel: 020 7580 0444

E-mail: [email protected]