Frequently asked questions

Delivery Information
What are your delivery charges and times ?

Delivery for Small Items

(Fabric, wallpaper, cushions, lighting, books and small side tables)

All small items are delivered by UPS on a standard delivery service.

UK Mainland: Delivery is FREE and you should allow 2-3 working days to receive these items.

UK Offshore, Highlands and Islands: Delivery is £10 and you should allow up to 20 days to receive these items.

Delivery for Large Items

(Seating, tables, storage and other larger furniture)

For our larger furniture products, we use a specialist white glove courier company to deliver. You will be contacted by our delivery partner to arrange a delivery slot (am or pm on a specific day) that is convenient for you. You will also receive a phone call on the agreed delivery day to confirm a 1 hour delivery window.

UK Mainland: We ask for a contribution of £30 towards the delivery cost and you should allow 7-10 working days to receive items of this type.

UK Offshore, Highlands and Islands: Delivery is £50 and you should allow up to 20 days to receive these items.

No matter how many items you order, you only pay one delivery charge, even if the items are not in stock and your order is therefore split over two or more deliveries.

Delivery of Samples

All samples are sent via Royal Mail First Class post.

Why do I have more than one delivery; where are my other items?

We always try to deliver whole orders but sometimes this isn't possible. If you have ordered a combination of both small and large items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock, which will have been highlighted at the time of ordering.

Returns Policy and Process
I have received my order but would like to return it, what should I do?

Returns for Small Items

(fabric, wallpaper, cushions, lighting and small side tables)

If you're not happy with your purchase, please follow these steps:

  1. E-mail webhelp@andrewmartin.co.uk within 14 days of delivery and include your sales order number and the reason for your return.
  2. We'll send you our returns address
  3. Put your parcel back in the post wrapped as securely as possible. We recommend a recorded mail service that's happy to handle packages of all sizes.

Once received, we'll refund you in full. Please note we do not cover the cost of posting back the item unless your item is damaged.

Returns for Large Items

(seating, tables, storage and other larger furniture items)

  1. E-mail webhelp@andrewmartin.co.uk within 14 days of delivery and include your sales order number and the reason for your return.
  2. We'll arrange collection and refund you for your order. Please note that we ask for a contribution of £50 towards the cost of collection and delivery charges are not refunded, unless your item is damaged.

I have received my item, but it has arrived damaged, what should I do?

Please email webhelp@andrewmartin.co.uk as soon as you have received your order and include images of any damage. We'll then arrange for a replacement to be sent out to you.

Samples
How do I order a fabric or wallpaper sample?

Click the order a sample scissors icon just beneath the add to basket button on the fabric or wallpaper product page, which will add the sample to your basket. Then checkout as normal.

Do you charge for samples ?

No. All fabric and wallpaper samples are free of charge.

How long should it take for my samples to arrive?

All samples are sent via Royal Mail First Class post, so they should be with you within 2-3 working days. However, during busy periods, especially around Christmas, it may take longer.

Ordering Online
Can I purchase products on the Andrew Martin website?

Yes, but currently we can only accept online orders from within the UK.

I do not live in the UK and want to purchase an Andrew Martin product. How can I do this?

If you live outside the UK and would like to purchase one of our products you can either:

Complete the contact us form with your enquiry.

Contact your nearest Andrew Martin Showroom or Stockist; or

Call our head office on 00 44 (0)2072 255 100. Open Monday to Friday 09.00 -17.30 GMT.

Press Enquiries
I am a member of the press. Who should I contact for images or product loans?

Our PR company, Pure PR, will be delighted to help you with any requests you may have for images, product loans or interviews. Please find their contact information below:

Address: 3-4a Little Portland Street, London, W1W 7JB

Tel: 020 7580 0444

E-mail: Mackenzie@purepr.com