Delivery for Small Items
(Fabric, wallpaper, cushions, table lamps, books and other accessories)
All small items are delivered by UPS on a standard delivery service.
UK Mainland: Delivery is FREE and you should allow 2-3 working days to receive these items.
UK Offshore, Highlands and Islands: Delivery is £10 and you should allow up to 20 days to receive these items.
Delivery for Medium Items
(Chairs and other smaller furniture products)
All medium items are dellivered via our one man delivery courier partner. You will be contacted by our courier partner to arrange a delivery slot (am or pm on a specific day) that is convenient to you. You will also receive a phone call on the agreed delivery day to confirm a 1 hour delivery window. The product will delivered in it's packaging to your door.
UK Mainland: We ask for a contribution of £10 towards the delivery cost and you should allow 7-10 working days to receive items of this type.
UK Offshore, Highlands and Islands: Delivery is £20 and you should allow up to 20 days to receive these items.
Delivery for Large Items
(Sofas, dining tables, cabinets and other larger furniture)
For our larger furniture products, we use a specialist white glove courier company to deliver to UK mainland addresses. You will be contacted by our delivery partner to arrange a delivery slot (am or pm on a specific day) that is convenient for you. You will also receive a phone call on the agreed delivery day to confirm a 1 hour delivery window. Please note that for non-mainland UK delivery addresses, we cannot offer a white glove delivery service, all deliveries will be by pallet network.
UK Mainland: We ask for a contribution of £30 towards the delivery cost and you should allow 7-10 working days to receive items of this type.
UK Offshore, Highlands and Islands: Delivery is £80 and you should allow up to 20 days to receive these items.
No matter how many items you order, you only pay one delivery charge, even if the items are not in stock and your order is therefore split over two or more deliveries.
Delivery of Samples
All samples are sent via Royal Mail First Class post.
We always try to deliver whole orders but sometimes this isn't possible. If you have ordered a combination of both small and large items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock, which will have been highlighted at the time of ordering.
Returns for Small Items
(fabric, wallpaper, cushions, lighting and small side tables)
If you're not happy with your purchase, please follow these steps:
Once received, we'll refund you in full. Please note we do not cover the cost of posting back the item unless your item is damaged.
Returns for Large Items
(seating, tables, storage and other larger furniture items)
Returns for Made to Order / Custom Items (Sofas,Chairs,Headboards)
1. E-mail email@example.com within 14 days of delivery and include your sales order number and the reason for your return.
2. We'll arrange collection and refund you for your order. Please note that we charge a 25% restocking charge for items of this type, so you will be refunded for 75% of the value of your order. Delivery charges are also not refunded, unless your item is damaged.
Please email firstname.lastname@example.org as soon as you have received your order and include images of any damage. We'll then arrange for a replacement to be sent out to you.
Click the order a sample scissors icon just beneath the add to basket button on the fabric or wallpaper product page, which will add the sample to your basket. Then checkout as normal.
Yes. We charge 70p for all fabric and wallpaper samples.
All samples are sent via Royal Mail First Class post, so they should be with you within 2-3 working days. However, during busy periods, especially around Christmas, it may take longer.
Yes, but currently we can only accept online orders from within the UK.
Our PR company, Pure PR, will be delighted to help you with any requests you may have for images, product loans or interviews. Please find their contact information below:
Address: 3-4a Little Portland Street, London, W1W 7JB
Tel: 020 7580 0444