Andrew Martin International respects your privacy. The information you provide when placing an order or registering with us is always held securely. We will not share or sell your personal information to any third parties with the exception of the delivery company used to fulfil your order.
Every effort has been made to provide accurate information relating to the products featured on this website. Please note however that the colour of products as represented on this website can differ visually online to that in real life due to photographic and online publishing processes and the calibration of individual viewing devices over which we have no control. All product dimensions and weights provided are approximate. If you require any further product information please complete an online enquiry form.
Free of charge fabric and wallpaper samples are available by request. To order samples of our fabric and wallpaper to be delivered to the UK Mainland simply click on the orange 'request a sample' text on the relevant product design page to add the samples to your shopping basket and then proceed to the checkout. At the checkout enter your name and UK mainland address and complete the checkout process as normal, there is no charge made for samples and delivery is free. If you would like to order samples to be delivered outside of the UK please complete the online enquiry form and include your international postal address and the design names and colourways of the fabric or wallpaper samples you would like to receive and we will arrange for these to be sent to you.
We offer a Free Delivery service for all orders placed on this website. Please note that delivery is only available to the UK Mainland. For international shipping enquiries please visit the contact us page where you can quickly complete an online enquiry form to ask us a question. You can also visit our stockists and showrooms pages to locate your nearest Andrew Martin International supplier. Alternatively you can call our customer service team on 02072 255100 between the hours of 9.00am – 5.30pm GMT Monday to Friday. Please note that the office is not open on UK bank holidays or weekends.
Once you have successfully placed your order with us we always aim to despatch your items to you as quickly as possible but please note that products sold on this website are not all stored at the same location and are delivered by different courier companies based on product size and weight. Subsequently you may receive your order in two or more separate deliveries and delivery times will vary depending on the products you have ordered. In this instance free delivery still applies and you will not be charged for multiple deliveries to fulfil your order.
Delivery information for every product on this website can be found under the ‘delivery information’ header on each individual product page. A delivery summary will also be provided at the checkout before you purchase any products. If you require further information relating to deliveries then please use the contact us form or give our customer services team a call on 02072 255103.
If for any reason you need to cancel your order please email email@example.com as soon after you have placed your order as possible. If your order has not been despatched we will refund your order within 5 working days. If your order has already been despatched and you wish to cancel your order please follow our Returns procedure as outlined below. Please note that we can only refund the payment card that was used to make the online purchase.
As a UK resident you have the right to cancel goods and services that you have purchased online under a ‘cooling off period’ of 7 working days as per the consumer protection (Distance Selling) Regulations 2000. Andrew Martin International respect consumer rights and operate with integrity under these regulations.
Andrew Martin International will always:
• Provide clear information relating to all products sold on this website
• Provide written confirmation to you via email confirming any purchases you make on this website.
• Deliver products as described on the website that are of satisfactory quality and are fit for purpose.
• Operate a fair cancellation and returns policy as outlined below
If you would like to return a product you have ordered on this website you will need to notify us in writing by emailing firstname.lastname@example.org within 7 working days of receipt of your order.
To qualify for a full refund items returned need to be unused, in their original packaging and in a re-saleable condition. Please note that we cannot provide you with a refund for products that have been damaged whilst in your care. On receipt of your email we will reply to you within 2 working days confirming your return request and will provide you with the postal address of where to send the items you wish to return. Please note that we will not cover the delivery cost for any products you wish to return unless they were damaged in transit before they came under your care. If any products are delivered to you in a damaged condition please notify us immediately by emailing email@example.com so that we can arrange a replacement for you. In this instance we will cover the cost of the return and the additional charge for a replacement product to be delivered to you.
Once we have received your return we will email you to acknowledge receipt and will confirm if a refund is applicable depending on the condition of the product returned. Refunds will be processed within 5 working days from the date we receive your return request email. Please note that we can only refund the payment card that was used to make the initial purchase.
Registered Company Details
Andrew Martin International Limited
200 Walton Street
Company No: 02017417
Registered VAT no: GB451070583